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Tenant Dashboard

The WAB2C Tenant Dashboard gives you a centralized view of your WhatsApp marketing and support activity. Monitor usage, engage customers, track analytics, and manage your entire operation from one place.

Screenshot 1 - WAB2C Tenant Dashboard Overview

Main tenant dashboard showing usage statistics, subscription plan details, and quick-access navigation to all platform features.

Dashboard Features Overview

Usage Tracking

Monitor your subscription plan and usage limits in real time.

Live Chat

Engage in real-time customer conversations directly from your dashboard.

Analytics

Measure performance, delivery rates, and audience growth.

Campaigns

Create and track WhatsApp marketing campaigns.

Message Automation

Manage bots and templates for automated responses.

Contacts

View and manage your entire customer database.

Core Tenant Features

Contact Management

Track real-time contact usage, import contacts via CSV or integrations, create dynamic audience segments, and manage engagement preferences.

  • Contact Limit Tracking: Monitor real-time usage (e.g., 997 / 1000 contacts used).
  • Bulk Import Options: Upload contacts via CSV, third-party integrations, or manual entry.
  • Audience Segmentation: Create dynamic groups based on tags, behavior, or profile fields.
  • Engagement Tracking: View message activity per contact (opens, clicks, responses).
  • Preference Management: Enable opt-ins, opt-outs, and DND (Do Not Disturb) controls for compliance.
  • Rich Contact Profiles: View conversation history, campaign responses, and notes per contact.
Full Contacts Management Documentation

Template Bot Management

Design rich-text templates, submit for WhatsApp approval, organize by language and category, and measure template performance.

  • Custom Template Creation: Design rich-text templates using dynamic fields and media attachments.
  • WhatsApp Approval Workflow: Submit templates directly for WhatsApp review and monitor approval status in real time.
  • Multilingual & Categorized: Organize templates by language and purpose (e.g., Order Updates, Reminders, Promotions).
  • Performance Analytics: Measure open rates, click-throughs, and usage stats for each template.
Full Template Management Documentation

Message Bot Automation

Set up auto-responders, design conversation flows, define keyword triggers, and automate FAQ handling.

  • Auto-Responder Setup: Instantly reply to customer messages with pre-set responses.
  • Conversation Flow Builder: Design structured message sequences using drag-and-drop tools.
  • Keyword-Based Triggers: Define specific keywords to trigger replies, offers, or lead collection prompts.
  • FAQ Automation: Automatically answer common questions like pricing, order tracking, or store hours.
  • Business Hour Responses: Set different bot behaviors based on business hours.
Full Message Bot Documentation

Campaign Management

Create targeted campaigns, schedule delivery, use A/B testing, and track real-time performance metrics.

  • Scheduled Campaigns: Plan and automate message sending at optimal times to maximize engagement.
  • A/B Testing: Test different message variants to identify the most effective content.
  • Performance Tracking: Monitor delivery rates, open rates, click-throughs, and engagement.
  • Personalization: Use dynamic contact variables (names, locations) to tailor messages.
Full Campaign Manager Documentation

AI-Powered Automation

Leverage AI to automate responses, understand customer intent, and continuously improve conversation quality.

  • AI Prompts for Automation: Utilize AI-generated prompts and templates to automate responses.
  • Natural Language Processing: Understand customer intent and respond naturally in conversations.
  • Intelligent Suggestions: Receive AI-powered suggestions for replies to improve accuracy and speed.
  • Context-Aware Conversations: Maintain context over multiple interactions for complex queries.
  • Continuous Learning: The AI learns from past interactions to improve responses over time.

Canned Replies

Save pre-written replies for reuse across conversations with categorization, personalization, and team sharing.

  • Response Categorization: Organize replies by topics or categories for easy retrieval.
  • Instant Access: Quickly insert canned responses during live chats or automated workflows.
  • Personalization: Customize replies dynamically using variables (customer name, order details).
  • Team Sharing: Share quick responses with all team members for consistent communication.

Staff Management

Invite team members, assign role-based permissions, monitor activity, and delegate conversations.

  • Role-Based Permissions: Assign specific roles and access levels to control what each team member can view and edit.
  • Activity Monitoring: Track member actions, logins, and interactions for productivity and compliance.
  • Conversation Assignment: Delegate specific customer conversations to individual agents.
  • Performance Tracking: Measure response times, resolution rates, and engagement levels.

Live Chat & Conversations

Handle live chats with customers, collaborate with multiple agents, track conversation history, and share media files.

  • Real-Time Management: Handle live chats with customers instantly.
  • Multiple Agent Support: Allow several team members to collaborate on conversations simultaneously.
  • History Tracking: Maintain detailed logs of past messages for context and reference.
  • File & Media Sharing: Exchange images, videos, documents, and other media within chats.
  • Customer Info Integration: Access and display relevant customer details during conversations.

Analytics & Reporting

Gain valuable insights into your WhatsApp marketing efforts with comprehensive analytics and reporting tools available on the WAB2C dashboard.

Screenshot 2 - WAB2C Analytics Dashboard

Analytics dashboard showing weekly message volume chart, audience growth tracking, and contact source analysis pie chart.

Weekly Message Volume

  • Messages Sent: Total outbound messages weekly
  • Messages Delivered: Successful delivery count
  • Performance Trends: Week-over-week comparison
  • Peak Activity: Highest traffic days and times

Audience Growth Tracking

  • Total Contacts: Overall database size over time
  • New Contacts: Contacts added each period
  • Engagement Metrics: Active vs. inactive ratio
  • Growth Velocity: Month-over-month acquisition rate

Contact Source Analysis

  • WhatsApp: Direct WhatsApp contact additions
  • Facebook: Contacts from social media platforms
  • Other Sources: Website forms, imports, referrals
  • Source Performance: Quality and engagement by channel

Next Steps

Connect WhatsApp Business

Link your WABA to start messaging

Contacts Management

Import and organize your customer database

Start Exploring Your WAB2C Dashboard

Sign up for a free 3-month trial and access all dashboard features immediately.

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