One WhatsApp journey for automotive sales, service and support.
Give customers one familiar entry point while your dealership, workshop, parts and support teams keep clear ownership behind the conversation.
One connected customer relationship
From first enquiry to long-term ownership
Keep context moving as the customer moves between sales, delivery, service, parts and support.
Discover & enquire
Guide price, model, availability, financing and branch questions without forcing a long form.
Evaluate & book
Capture the minimum context needed for a test drive, quotation or consultant handover.
Own & service
Connect delivery, warranty, reminders, appointments, workshop updates and requested parts.
Return & grow
Support relevant accessories, exchange journeys, future vehicles and referrals with consent.
Why Automobile / Auto Dealers Businesses Choose WAB2C
Guided Enquiries
Capture vehicle interest, branch and next-step intent before a sales consultant takes over.
Test Drive Booking
Offer available models, branches and suitable slots through a short WhatsApp flow.
Shared Team Ownership
Route sales, service, support and parts requests with assignments, status and conversation history.
Service Relationships
Connect due reminders, appointment choices, confirmations, parts updates and human follow-up.
Parts Enquiry Routing
Collect the vehicle context, move the request to a specialist and return an authorised answer.
CRM, ERP & API Events
Let authorised business events trigger the right update while the source system stays in control.
New automotive field guide
See how the full customer journey fits together
Arslan Mughal explains the operational thinking behind one entry point, Team Inbox ownership, test-drive flows, service journeys, templates, consent, integrations and measurement.
A connected dealership journey
A vehicle enquiry can be guided to the right model and branch, assigned for a test drive, followed through quotation and later reconnected for service—without presenting an invented customer result or replacing the people responsible for the decision.
Read the complete workflow guideAutomotive template starting points
Use these as workflow prompts. Business-initiated templates require the right consent, category, account-specific submission and approval.
Related Products
Related Solutions
Frequently Asked Questions
Ready to plan one connected automotive journey?
Bring one sales, service or parts workflow. We will help you define the next step, the responsible team and the systems that need to stay in control.
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