Enterprise

01 · Enterprise capability

Operate at Scale

Own, route and measure every customer conversation.

6 decision areas

Conversation OperationsThe enterprise operating layer Enterprise Team InboxShared work with accountable ownership Routing & OwnershipRules, queues, assignment and handoff Multi-Team & Multi-RegionOne operation across locations SLA & Workforce PerformanceDemand, capacity and service levels Reporting Command CenterOperational visibility for leaders

Enterprise operating layer

Team InboxLive ownership

Priority customerSales · AyeshaAssigned

Service follow-upSupport · BilalSLA 08m

Regional enquiryUAE teamTranslated

One inbox. Every team. Clear ownership.

Route, assign, supervise and measure customer conversations across teams, regions and agents.

Explore Enterprise Team Inbox

Platform

Platform overview

01 · Build the operating layer

Converse

Give teams one governed place to work.

3 focused paths

Team InboxAssign, transfer and resolve with visible ownership.Contacts CRMKeep labels, segments and customer context together.Analytics & ReportingSee response, resolution, backlog and workload.

Visual automation

Flow BuilderControlled

TriggerFlowAction

Human review when needed

Build the journey. Keep control.

Turn a customer trigger into structured data, system action and accountable human follow-up.

Explore Flow Builder

Solutions

All solutions

01 · Start with the business outcome

Acquire

Create permission-based demand and qualify intent.

2 focused paths

WhatsApp MarketingPlan compliant campaigns for opted-in audiences.Lead GenerationCapture and route qualified customer interest.

Connected customer journey

AcquireIntent captured

ConvertOrder confirmed

ServeOwner assigned

From first intent to owned outcome.

Design acquisition, conversion and service as one measurable WhatsApp journey instead of disconnected messages.

See the commerce journey

Industries

All industries

01 · Fit the workflow to the sector

Commerce

High-volume buying and fulfilment journeys.

3 focused paths

EcommerceOrders, recovery, fulfilment and support.Retail & GroceryStore enquiries, offers and repeat purchases.Food DeliveryOrdering, status and service recovery.

Industry operating patterns

Commerce

Healthcare

Financial

Hospitality

Sector-specific routing and controls

One platform. Different operating realities.

Start with the sector journey, required controls and people responsible for each customer outcome.

Explore operating patterns

Pricing

Resources

All resources

01 · Learn, evaluate and implement

Learn

Build practical WhatsApp operating knowledge.

3 focused paths

BlogAnalysis, product updates and operating guidance.GuidesStep-by-step implementation and policy guidance.AcademyStructured learning for teams and operators.

Enterprise decision resource

Enterprise buyer’s guideSix evidence areas for a clearer platform decision.

OwnershipSecurityIntegrationsOnboardingSupportSLA scope

Ask better questions before procurement.

Use the buyer’s guide to examine ownership, governance, integrations, onboarding, support and SLA scope.

Open the buyer’s guide

Enterprise

Enterprise OverviewTransformation, governance, SLA and adoption Enterprise operating layerOne inbox. Every team. Clear ownership.Route, assign, supervise and measure every customer conversation.Explore Team Inbox

Operate at ScaleOwn, route and measure every customer conversation.

Transform & AutomateRedesign journeys around intelligence and outcomes.

WhatsApp TransformationFrom channel to operating model Communication IntelligenceTurn conversations into decisions Human + AI OperationsAutomation with human control Automation OrchestrationTriggers, flows and system actions Conversational CommerceConvert intent inside the conversation Service TransformationConnected support and service journeys

Connect & GovernIntegrate business systems without losing control.

Enterprise IntegrationsConnect the systems that complete work APIs & WebhooksEvent-driven integration patterns CRM, ERP & DataPreserve context across systems Security & GovernanceRoles, permissions and accountability Reliability & ContinuityDependencies, recovery and resilience Compliance & Data ControlsConsent, retention and oversight

Adopt & ProveMove from business case to governed adoption.

Implementation & OnboardingDiscovery through controlled launch Dedicated SupportNamed paths and escalation Service Level AgreementsDefined service expectations Pricing & ProcurementScope the complete commercial model Compare PlatformsEvaluate operational fit Customer StoriesTransformation patterns in practice

Platform

Visual automationBuild the journey. Keep control.Turn triggers into structured data, system actions and human follow-up.Explore Flow Builder

Conversations & Teams

Team InboxRouting, ownership and human handoff Contacts CRMCustomer context, labels and segments Analytics & ReportingResponse, resolution and operations

Automation & AI

WhatsApp ChatbotAutomated replies with human handover Flow BuilderVisual automation workflows AI AssistantAutomation-assisted replies

Campaigns & Messaging

Permission-Based CampaignsApproved templates for opted-in customers Template ManagerGovern and manage approved templates

Commerce

Ecommerce AutomationShopify and WooCommerce Abandoned CartRecover lost sales Catalog MessagesProduct showcases

Solutions

Connected customer journeyFrom first intent to owned outcome.Connect acquisition, conversion and service as one measurable journey.See the journey Permission-Based WhatsApp Campaigns Lead Generation Customer Support Ecommerce Automation Order Tracking COD Verification

Industries

Industry operating patternsDifferent sectors. Different operating realities.Start with the journey, controls and people responsible for the outcome.Explore patterns Ecommerce Food Delivery Fashion & Beauty Education Healthcare Real Estate Financial Services Automobile Travel

Pricing

Resources

Enterprise decision resourceAsk better questions before procurement.Review ownership, governance, integrations, onboarding, support and SLA scope.Open the buyer’s guide Blog Guides Academy Case Studies Free Tools ROI Calculator Template Library Compare Developers Documentation What’s New — Version 4 Messaging Compliance Acceptable Use Provider Disclosure Data Processing Privacy Policy Terms of Service

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