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Enterprise

Enterprise overview

01 · Enterprise capability

Operate at Scale

Own, route and measure every customer conversation.

6 decision areas
Conversation OperationsThe enterprise operating layerEnterprise Team InboxShared work with accountable ownershipRouting & OwnershipRules, queues, assignment and handoffMulti-Team & Multi-RegionOne operation across locationsSLA & Workforce PerformanceDemand, capacity and service levelsReporting Command CenterOperational visibility for leaders

Enterprise operating layer

Team InboxLive ownership
Priority customerSales · AyeshaAssigned
Service follow-upSupport · BilalSLA 08m
Regional enquiryUAE teamTranslated

One inbox. Every team. Clear ownership.

Route, assign, supervise and measure customer conversations across teams, regions and agents.

Explore Enterprise Team Inbox

Platform

Platform overview

01 · Build the operating layer

Converse

Give teams one governed place to work.

3 focused paths
Team InboxAssign, transfer and resolve with visible ownership.Contacts CRMKeep labels, segments and customer context together.Analytics & ReportingSee response, resolution, backlog and workload.

Visual automation

Flow BuilderControlled
TriggerFlowAction
Human review when needed

Build the journey. Keep control.

Turn a customer trigger into structured data, system action and accountable human follow-up.

Explore Flow Builder

Solutions

All solutions

01 · Start with the business outcome

Acquire

Create permission-based demand and qualify intent.

2 focused paths
WhatsApp MarketingPlan compliant campaigns for opted-in audiences.Lead GenerationCapture and route qualified customer interest.

Connected customer journey

AcquireIntent captured
ConvertOrder confirmed
ServeOwner assigned

From first intent to owned outcome.

Design acquisition, conversion and service as one measurable WhatsApp journey instead of disconnected messages.

See the commerce journey

Industries

All industries

01 · Fit the workflow to the sector

Commerce

High-volume buying and fulfilment journeys.

3 focused paths
EcommerceOrders, recovery, fulfilment and support.Retail & GroceryStore enquiries, offers and repeat purchases.Food DeliveryOrdering, status and service recovery.

Industry operating patterns

Commerce
Healthcare
Financial
Hospitality
Sector-specific routing and controls

One platform. Different operating realities.

Start with the sector journey, required controls and people responsible for each customer outcome.

Explore operating patterns
Pricing

Resources

All resources

01 · Learn, evaluate and implement

Learn

Build practical WhatsApp operating knowledge.

3 focused paths
BlogAnalysis, product updates and operating guidance.GuidesStep-by-step implementation and policy guidance.AcademyStructured learning for teams and operators.

Enterprise decision resource

Enterprise buyer’s guideSix evidence areas for a clearer platform decision.
OwnershipSecurityIntegrationsOnboardingSupportSLA scope

Ask better questions before procurement.

Use the buyer’s guide to examine ownership, governance, integrations, onboarding, support and SLA scope.

Open the buyer’s guide
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Enterprise
Enterprise OverviewTransformation, governance, SLA and adoptionEnterprise operating layerOne inbox. Every team. Clear ownership.Route, assign, supervise and measure every customer conversation.Explore Team Inbox
Operate at ScaleOwn, route and measure every customer conversation.
Conversation OperationsThe enterprise operating layerEnterprise Team InboxShared work with accountable ownershipRouting & OwnershipRules, queues, assignment and handoffMulti-Team & Multi-RegionOne operation across locationsSLA & Workforce PerformanceDemand, capacity and service levelsReporting Command CenterOperational visibility for leaders
Transform & AutomateRedesign journeys around intelligence and outcomes.
WhatsApp TransformationFrom channel to operating modelCommunication IntelligenceTurn conversations into decisionsHuman + AI OperationsAutomation with human controlAutomation OrchestrationTriggers, flows and system actionsConversational CommerceConvert intent inside the conversationService TransformationConnected support and service journeys
Connect & GovernIntegrate business systems without losing control.
Enterprise IntegrationsConnect the systems that complete workAPIs & WebhooksEvent-driven integration patternsCRM, ERP & DataPreserve context across systemsSecurity & GovernanceRoles, permissions and accountabilityReliability & ContinuityDependencies, recovery and resilienceCompliance & Data ControlsConsent, retention and oversight
Adopt & ProveMove from business case to governed adoption.
Implementation & OnboardingDiscovery through controlled launchDedicated SupportNamed paths and escalationService Level AgreementsDefined service expectationsPricing & ProcurementScope the complete commercial modelCompare PlatformsEvaluate operational fitCustomer StoriesTransformation patterns in practice
Platform
Visual automationBuild the journey. Keep control.Turn triggers into structured data, system actions and human follow-up.Explore Flow Builder

Conversations & Teams

Team InboxRouting, ownership and human handoffContacts CRMCustomer context, labels and segmentsAnalytics & ReportingResponse, resolution and operations

Automation & AI

WhatsApp ChatbotAutomated replies with human handoverFlow BuilderVisual automation workflowsAI AssistantAutomation-assisted replies

Campaigns & Messaging

Permission-Based CampaignsApproved templates for opted-in customersTemplate ManagerGovern and manage approved templates

Commerce

Ecommerce AutomationShopify and WooCommerceAbandoned CartRecover lost salesCatalog MessagesProduct showcases
Solutions
Connected customer journeyFrom first intent to owned outcome.Connect acquisition, conversion and service as one measurable journey.See the journey Permission-Based WhatsApp CampaignsLead GenerationCustomer SupportEcommerce AutomationOrder TrackingCOD Verification
Industries
Industry operating patternsDifferent sectors. Different operating realities.Start with the journey, controls and people responsible for the outcome.Explore patterns EcommerceFood DeliveryFashion & BeautyEducationHealthcareReal EstateFinancial ServicesAutomobileTravel
Pricing
Resources
Enterprise decision resourceAsk better questions before procurement.Review ownership, governance, integrations, onboarding, support and SLA scope.Open the buyer’s guide BlogGuidesAcademyCase StudiesFree ToolsROI CalculatorTemplate LibraryCompareDevelopersDocumentationWhat’s New — Version 4Messaging ComplianceAcceptable UseProvider DisclosureData ProcessingPrivacy PolicyTerms of Service
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HomeSupportHelp Center

Help Center

Find answers, guides, and tutorials to help you get the most out of WAB2C.

Popular Articles

How to get Meta approval for templates

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Browse by Category

Getting Started

  • How to create your WAB2C account
  • Connecting your WhatsApp Business number
  • Understanding the dashboard
  • Sending your first message
  • Team member setup

Account & Settings

  • Managing your profile
  • Team permissions and roles
  • Notification settings
  • API key management
  • Two-factor authentication

Billing & Plans

  • Understanding PKR pricing
  • Upgrading your plan
  • Payment methods in Pakistan
  • Invoice and receipts
  • Cancellation policy

Messaging

  • Sending broadcast messages
  • Template message guidelines
  • Media messages (images, videos)
  • Message delivery status
  • Contact management

Automation & Bots

  • Creating your first chatbot
  • Flow Builder basics
  • Trigger conditions
  • AI Assistant setup
  • Webhook integrations

Ecommerce

  • Shopify integration guide
  • WooCommerce setup
  • Order notifications
  • Abandoned cart recovery
  • COD verification flows

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Our support team is available to assist you with any questions.

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Enterprise WhatsApp transformation

Launch, govern and improve customer communication at full scale.

Enterprise architecture, multi-team operations, automation, integrations, governance, onboarding assistance, dedicated support and contractual SLA scope.

Explore Enterprise

Operate at Scale

  • Conversation Operations
  • Enterprise Team Inbox
  • Routing & Ownership
  • Multi-Team & Multi-Region
  • SLA & Workforce Performance
  • Reporting Command Center

Transform & Automate

  • WhatsApp Transformation
  • Communication Intelligence
  • Human + AI Operations
  • Automation Orchestration
  • Conversational Commerce
  • Service Transformation

Connect & Govern

  • Enterprise Integrations
  • APIs & Webhooks
  • CRM, ERP & Data
  • Security & Governance
  • Reliability & Continuity
  • Compliance & Data Controls

Adopt & Prove

  • Implementation & Onboarding
  • Dedicated Support
  • Service Level Agreements
  • Pricing & Procurement
  • Compare Platforms
  • Customer Stories

Platform

  • Platform Overview
  • Team Inbox
  • Broadcast Campaigns
  • WhatsApp Chatbot
  • Flow Builder
  • AI Assistant
  • Ecommerce Automation

Solutions

  • WhatsApp Marketing
  • Lead Generation
  • Customer Support
  • Ecommerce Automation
  • Order Tracking
  • COD Verification

Industries

  • Ecommerce
  • Food Delivery
  • Fashion & Beauty
  • Education
  • Healthcare
  • Real Estate
  • Financial Services
  • Travel & Hospitality

Resources

  • Blog
  • Academy
  • Template Library
  • Case Studies
  • Guides & Tutorials
  • ROI Calculator
  • Compare
  • Free Tools
  • Infographics

Developers

  • API Documentation
  • Webhooks
  • SDK Libraries
  • Sample Apps
  • Changelog
  • Status

Company

  • About Us
  • Why WAB2C
  • Customers
  • Partners
  • Contact

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Get an independent, up-to-date breakdown of our enterprise operations, plans, pricing, AI, Team Inbox, automation and implementation support. Tap a tool to open it with the question pre-filled.

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Compliance & Provider Disclosure

WAB2C works with official WhatsApp Business API and BSP providers to assist businesses in Pakistan with onboarding and integration, operated by Alams Innovate Private Limited.

WhatsApp and Meta are trademarks of their respective owners. Use of these names describes compatibility or supported workflows and does not imply ownership, endorsement, partnership, or direct affiliation.

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WAB2C provides WhatsApp Business automation, onboarding assistance, customer support workflows, and local implementation services for Pakistani businesses.

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hello@wab2c.com+92 330 0003097
Karachi, Pakistan

Pakistan

  • WhatsApp API Karachi
  • WhatsApp API Lahore
  • WhatsApp API Islamabad
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