Subscriptions & Billing
Manage your WAB2C subscription plans, view invoices, upgrade or downgrade plans, and control payment methods. WAB2C supports Stripe and Razorpay gateways for secure and flexible billing.
Subscription Overview
After registering as a tenant on WAB2C, your subscription status and plan details are available in the Subscriptions & Billing section of the Tenant Dashboard. This section displays your current plan, billing cycle, usage limits, and payment history.
Screenshot 1 - Subscription Overview Panel
Subscription dashboard showing current plan name, billing period, active status badge, usage meters for contacts, campaigns, and bot limits, along with renewal date.
Subscription Dashboard Metrics
Current Plan
Name and tier of your active subscription plan
Billing Cycle
Monthly or annual billing period with start and end dates
Usage Limits
Contacts, campaigns, bots, and message quotas per plan
Status
Active, Expired, Trial, or Suspended subscription status
Plan Features & Tiers
WAB2C offers multiple subscription tiers designed for businesses of different sizes. Each plan determines the number of contacts, campaigns, bots, and features available. Visit the WAB2C pricing page for current plan comparisons.
Screenshot 2 - Plan Comparison Table
Side-by-side plan comparison showing starter, professional, and enterprise tiers with feature checkmarks, contact limits, campaign quotas, and pricing details.
Common Plan Inclusions
Upgrading & Downgrading Plans
You can change your subscription plan at any time from the Subscriptions section. When upgrading, the price difference is prorated for the remaining billing period. Downgrading takes effect at the next billing cycle.
Screenshot 3 - Plan Upgrade Interface
Plan upgrade flow showing current plan, available upgrade options, prorated cost calculation, and confirmation dialog.
Upgrade
- Immediate access to higher-tier features
- Prorated billing for current period
- Increased contact, campaign, and bot limits
- Access to advanced features like Bot Flow Builder
Downgrade
- Takes effect at next billing cycle
- Excess data (contacts, campaigns) may be archived
- Review feature availability before downgrading
- No refund for remaining period of current plan
Payment Methods
WAB2C supports multiple payment gateways for global accessibility. Your payment method is configured during registration and can be updated from the billing settings.
Stripe
Credit/debit cards, Apple Pay, Google Pay. Available globally.
Razorpay
UPI, cards, net banking, wallets. Available for Indian and Pakistani businesses.
Offline Payment
Bank transfer or manual payment. Requires admin activation.
Invoices
All billing transactions are recorded as invoices in the Invoices section. You can view, download, and track payment history for each billing cycle.
Screenshot 4 - Invoice List View
Invoice list showing invoice number, plan name, amount, payment status (Paid/Pending/Failed), date, and download PDF button for each entry.
Invoice Details
| Field | Description |
|---|---|
| Invoice Number | Unique identifier for each transaction (e.g., INV-2026-0001) |
| Plan Name | The subscription plan this invoice relates to |
| Amount | Total billed amount including taxes |
| Payment Status | Paid, Pending, or Failed |
| Date | Date the invoice was generated |
| Actions | Download PDF, View Details, Retry Payment (if failed) |
Download Invoices: Click the PDF download icon next to any invoice to generate a printable invoice document for your accounting records.
Renewal & Cancellation
Subscriptions auto-renew at the end of each billing cycle unless cancelled. You can manage renewal preferences from the subscription settings.
Auto Renewal
- Subscriptions automatically renew on expiry date
- Payment is charged via your saved payment method
- Renewal notification sent 7 days before billing date
- Failed payment triggers a 3-day grace period
Cancellation
- Cancel anytime from the subscription settings
- Access continues until end of current billing period
- Data is retained for 30 days after cancellation
- Contact support for data export before cancellation
Important: After cancellation, your tenant account data including contacts, templates, campaigns, and chat history will be retained for 30 days. After this grace period, data may be permanently deleted. Export your data before cancelling.